Consumer Clinic

Director: Dr. K. Srinivasarao
Associate Director:  Roshant Parwar

Consumer Clinic was established in the year 2007 with a mission to educate, advocate protection of consumers, and associate with stakeholders and the society to strengthen the consumer justice delivery system. It offers an excellent learning experience to the students aspiring to be sensible lawyers. This clinic is a live client clinic where the students under the guidance of faculty represent the consumers in the various consumer redressal forums. Students of the Clinic are trained in various aspects of consumer protection under the Consumer Protection Act, of 1986. More importantly, they were trained in drafting the complaint, affidavit, and other necessary documents to be filed before the Consumer Forum under the guidance of experts in the field of consumer protection. The faculty in charge monitors the complaint and provides advice, guidance, and support to the students.

The clinic provides the student with practical exposure to representation of clients. In addition the Clinic also benefits the community by rendering free legal aid for solving the consumer’s complaints and achieving access to consumer justice to the needy public. The Clinic also offers mediation and conciliation between the disputant parties and as a last resort it will resort to litigation for resolving consumer disputes. Apart from dispute settlement the Clinic also create public awareness by organizing consumer literacy programmes. The Clinic also undertakes consumer research assignments to understand the law and its implementation in our society. The Clinic works with Department of Consumer Affairs and other Consumer Redressal Agencies in the State of Goa.

The Method:

Complaints: The clinic receives complaints directly from consumers or through the Department of Civil Supplies, GOACAN, and Consumer Redressal Agencies of Goa, as well as through various Free Legal Aid Cells that are functioning in the State of Goa.

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