Two-day National Seminar on Consumer Protection Act: Challenges and Problems in the Service Sector
V M Salgaocar college of Law organised a 2-day national Seminar In collaboration with the Centre For Consumer Studies, Indian Institute of Public Administration, New Delhi Sponsored by the Department Of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India on 29thand 30thOctober, 2018. Prof Dr. M.R.K. Prasad (Principal V M Salgaocar college of law, delivered the welcome address. The Chief Guest for the inaugural function was Sri Govind Gaude, (Honourable Minister for Civil Supplies and Consumer Affairs, Art & Culture and Tribal Welfare). While addressing the gathering he spoke about the importance of consumer protection laws and also highlighted the aspect of the consumer being more vigilant in order to avail their rights under this law. He, being incharge of the Ministry of civil supplies and consumer affairs also spoke of the government’s efforts to try enabling citizens to be made more aware of their rights. Other dignitaries on the dais included Prof. Dr. Suresh Misra (Chair Professor & Coordinator), Dr Sapna Chadha (Centre for Consumer Studies, IIPA New Delhi), Dr. G Shaber Ali (Coordinator for PG & Research Centre, V M Salgaocar College of Law) proposed the vote of thanks. Entire programme was compared by Ms. Kamaxi Sambari, Assistant Professor of the College.
On day one the technical sessions included topics such as Emerging Challenges in Consumer Protection by Dr. Suresh Misra. He mentioned the new challenges faced by the consumers in the market such as online transaction and misleading advertisement, with statistical data from government sources. Role of Mass Media Intervention in Consumer Awareness: A Critical Appraisal by Dr.Sapna Chadha. She explained the problems faced by consumers in the market place, to what extent media is responsible for misleading advertisements and how to protect consumer in such situation and Services Provided by Gas Agencies to Consumers Problems and Challenges by Mr Roland Martins (Convener, GOACAN) he explained practically the use and precautions to be taken by consumers in relation to gas stove, cylinder and gas pipe. He also informed the participants to read the gas book, how to verify the expiry date of gas cylinder and the role of gas agency while delivering the cylinder.
On day two the technical sessions includes topics such as E-Commerce Problems and Challenges to Consumers by Dr. G. Shaber Ali he defined the concept e-commerce its advantages and disadvantages to the consumer, various laws applicable in case of online transactions, e-commerce being new area need to create awareness at village level to protect the interest of consumer. He mentioned need to follow the guidelines/precautions issued by RBI at the time of online transaction and to incorporate separate provisions to deal with e-commerce under the CP Act, 1986. Emerging Challenges in Consumer Protection and Role of Government by Dr. Rupal Thakkar, she gave complete picture of Consumer Protection Act, 1986 and compared the changes introduced under the Consumer Protection Bill, 2018 as per changing situation in the market place, she also highlighted the role of government in consumer justice, Consumer Awareness and precautions while Availing Goods And Services by Mr. N P Purushan (Inspectors of Legal Metrology)he practically demonstrated, precautions to be taken by consumer to be taken when purchasing good from various vendors. How to verify weights and measures. He was assisted by Mr. D N Mapari.
The total 70 scholars and academicians participated in the seminar, including 28 paper presentations on various issues and problems relating to the service sector. Participants are from Goa as well as other neighbouring states and Delhi.